Frequently Asked Questions

Is the BaxRx app free to use?

Yes, the basic BaxRx app is entirely free. You can access our prescription discount card and start saving on your medications at no cost.

How does the prescription discount card work?

The BaxRx prescription discount card allows you to save up to 90% on your prescription medications at over 65,000 pharmacies across the United States. Simply show the card to your pharmacist and they will apply the discount to your purchase.

What is BaxRx+ and how can I subscribe?

BaxRx+ is our premium subscription service that offers unlimited access to over 805 of the most commonly prescribed medications. You can subscribe directly within the app. Just navigate to the BaxRx+ section and follow the prompts to sign up.

How quickly will I receive my medications with BaxRx+?

With BaxRx+, your medications are shipped directly to your home free of charge and typically arrive within 1-3 business days.


I'm experiencing technical issues with the app. What should I do?

If you encounter any technical difficulties, please call one of the support phone numbers located in the app. Our support team will be happy to assist you in resolving the issue promptly.


Is my personal information safe with BaxRx?

Absolutely. BaxRx takes your privacy and security seriously. We use industry-standard encryption and security measures to protect your data. You can learn more about our privacy policy in the app's settings.


Can I use the BaxRx prescription discount card for all my medications?

You can use the BaxRx prescription discount card for most prescription medications. However, it may not apply to certain specialty drugs or medications that are already deeply discounted. It's always a good idea to present the card to your pharmacist to see if there are any savings.


Is there a limit to the number of times I can use the BaxRx prescription discount card?

No, there are no limits on how often you can use the BaxRx prescription discount card. You can use it for all your eligible prescription medications every time you fill a prescription.


Can I use BaxRx if I have health insurance?

Yes, you can use BaxRx even if you have health insurance. In some cases, BaxRx may offer lower prices than your insurance. Be sure to compare prices to find the most cost-effective option for your specific medications.


How do I find a pharmacy that accepts the BaxRx prescription discount card?

Finding a participating pharmacy is easy. You can enter your zip code and search for a prescription within the BaxRx app to search for nearby pharmacies that accept the BaxRx discount card. Alternatively, most major chain pharmacies and independent pharmacies across the United States honor the card.


How does billing work for BaxRx+ subscribers?

BaxRx+ subscribers are billed on a monthly basis. Your subscription fee is automatically charged to the payment method you provided when signing up. You can manage your subscription and payment information in the profile page on the BaxRx+ tab. You can also access this in the settings.


Can I cancel my BaxRx+ subscription at any time?

Yes, you have the flexibility to cancel your BaxRx+ subscription at any time without any cancellation fees. Simply go to the BaxRx+ section in the app and follow the cancellation instructions.


Is BaxRx available outside of the United States?

Currently, BaxRx is available exclusively in the United States and is tailored to the U.S. healthcare system.


How do I update my personal information in the BaxRx app?

To update your personal information, go to the "Account” tab in the settings section in the app. Here, you can make changes as needed.

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